CANDIDATE ASSESSMENT

Business English Assessment

Show how clearly and professionally you understand and communicate workplace information. Complete the assessment independently and submit it once.

STEP 1

Candidate details and instructions

Use the same contact information supplied with your application.

Full nameEmail address

Phone numberCurrent country

Role you are being considered forAssessment code Optional

Before you begin

Set aside 20 uninterrupted minutes.
Complete the assessment independently without AI, translation or writing tools.
Complete 20 objective questions and two short written tasks.
At 20 minutes, the system submits the answers you have completed.
Your answers will be reviewed together with the requirements of the role.

STEP 2

Language use

Select the best answer for each workplace-English question.

1Neither the manager nor the employees ___ aware of the revised deadline.

waswereishas been

2Please send the signed contract ___ Friday afternoon.

atonbyduring

3Which sentence is the most professional request?

Confirm the figures now.I want you to confirm whether the figures are final.Could you please confirm whether the figures in the attached report are final?You should tell me if these figures are correct.

4By the time the client called, we ___ the revised proposal.

completedhave completedhad completedare completing

5Which sentence is the clearest and most concise?

Due to the fact that the final test failed, the team made a decision to postpone the launch.The team postponed the launch because the final test failed.The launch was postponed by the team on account of the final test having failed.There was a failure in the final test and this was the reason why the launch got postponed.

6The policy change will ___ every employee in the department.

effectaffectimpactingaffected

7If the supplier had delivered on time, production ___ yesterday.

would startwill have startedwould have startedstarted

8She was appointed ___ head of operations in January.

astheaNo additional word is needed

9Which sentence is punctuated correctly?

However the finance team, needs more time.However, the finance team needs more time.However the finance team needs, more time.However; the finance team needs more time.

10The manager asked for a ___ explanation of the delay.

clearlyclarityclearclearing

11The report, together with the supporting documents, ___ attached to this email.

isarewerehave

12Which sentence is the most suitable way to follow up on an overdue response?

Why have you still not replied?I am following up on the proposal shared on Monday. Could you please confirm when we may expect your feedback?You need to respond to our proposal today.We have waited long enough for your answer.

13The meeting was postponed ___ the director was unavailable.

althoughbecauseunlessdespite

14Please ___ me if the delivery schedule changes.

informinform toadviceexplain

15Which sentence communicates responsibility most clearly?

It was decided that the report should be checked.The report will be checked by someone before it is sent.Asha will check the report and send it to the client by 3:00 PM.The report should probably be sent after checking.

STEP 3

Reading comprehension

Read the workplace passage carefully, then answer all five questions.

Following a review of customer complaints, the operations team discovered that response times had increased because enquiries were being passed between departments without clear ownership. From Monday, every enquiry will be assigned to one officer. That officer must acknowledge receipt within two working hours and either resolve the issue or provide the customer with a clear progress update within one business day. Team leaders will review unresolved cases every Friday. The purpose of the new process is to improve accountability and communication, not simply to answer customers more quickly.

16Why had response times increased?

Customers were sending incomplete enquiries.There were too few team leaders.Enquiries moved between departments without clear ownership.The company had introduced a new reporting system.

17How quickly must the assigned officer acknowledge an enquiry?

Within two working hoursWithin one business dayBefore FridayImmediately

18What must the officer do if the issue cannot be resolved within one business day?

Transfer it to another department.Give the customer a clear progress update.Wait for the Friday review.Close the enquiry.

19Who will review unresolved cases, and when?

The operations team every MondayDepartment managers every dayTeam leaders every FridayCustomer-service officers every month

20What is the main purpose of the new process?

To reduce the number of customer enquiriesTo improve accountability and communicationTo replace the operations teamTo measure employee attendance

STEP 4

Written communication

Write in your own words. Your structure, clarity, tone, grammar and accuracy will be reviewed.

Task 1: Client emailRecommended length: 80 to 120 words

Write an email to a client whose delivery will be delayed by two days. Apologise, explain the situation without blaming another person, provide the revised delivery date and explain the next steps.

0 wordsTask 2: Internal updateRecommended length: 50 to 80 words

Rewrite the notes below as a constructive internal update: “The client complained that reports are late. Operations says it is waiting for Finance, while Finance says documents are missing from Operations. The teams agreed to stop blaming one another, update the tracker daily by 4:00 PM and have managers review it every Monday and Thursday, starting tomorrow.”

0 words

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11 Zanaki St, opposite Maratha Club / Badminton Institute

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